Cancellation Policy

At AXA Zara Nigeria Limited, we strive to provide exceptional service and ensure customer satisfaction. We understand that plans may change, and we aim to accommodate our clients as best as possible. Please review our detailed cancellation policy below.

1. General Cancellation Terms:

• Notice Period: Cancellations must be made at least 7 days before the scheduled service or event to avoid cancellation fees.
• Method of Cancellation: All cancellations must be submitted in writing via email to admin@axazara.ng or through our official platform. Verbal cancellations will not be accepted.
• Confirmation of Cancellation: You will receive a written confirmation of your cancellation. If you do not receive confirmation within 24 hours, please contact us immediately to ensure your request has been processed.

2. Refund Policy:

• Full Refunds: Cancellations made 7 days or more before the scheduled service will be eligible for a full refund.
• Partial Refunds: Cancellations made within 7 days of the scheduled service will incur a 100% cancellation fee, with the remainder refunded.
• Non-Refundable: Cancellations made less than 7 days before the scheduled service, or failure to attend (no-shows), will not be eligible for a refund.

3. Special Circumstances:

• Force Majeure: In the event of unforeseen circumstances beyond our control (e.g., natural disasters, extreme weather, pandemics, etc.), we reserve the right to modify, reschedule, or cancel services without liability. In such cases, we will offer rescheduling or a full refund.
• Medical Emergencies: Cancellations due to medical emergencies may be eligible for a refund or rescheduling, subject to providing appropriate documentation.

4. Policy Updates:

We reserve the right to update or modify this cancellation policy at any time. Any changes will be communicated to clients via email or posted on our website. Continued use of our services after such changes constitutes acceptance of the revised policy.

5. Contact Information:

For any questions or concerns regarding our cancellation policy, please get in touch with us at: admin@axazara.ng